FAQ's

Everything you need to know — and if you don’t find it here, just ask!

Frequently Asked Questions
Find answers to the most common questions about our services, booking process, and policies. If you can't find what you're looking for, we're always here to help!

General Questions

How far in advance should I book?

We recommend booking at least 4-6 weeks in advance for optimal availability, especially during peak season (April-October). However, we often accommodate last-minute bookings depending on availability.

What areas do you cover?

We cover the entire Australia, with our main service areas being Sydney, Melbourne, Brisbane, Perth, Adelaide, and surrounding regions. Travel fees may apply for locations outside our standard service area.

Do you provide services for all types of events?

Yes! We cater to weddings, corporate events, birthday parties, baby showers, engagements, anniversaries, and any special celebration you have in mind.

Can I view your equipment before booking?

Absolutely! We'd be happy to arrange a viewing appointment at our showroom or via video call to show you our equipment and discuss your requirements.

Photo Booths

How many people can use the photo booth at once?

Our 360° photo booth can accommodate up to 4 people comfortably, while our selfie booth can fit 6-8 people depending on the setup. We provide guidance for optimal results.

How do guests receive their photos/videos?

Yes! We create custom overlays and templates featuring your names, event date, logos, or any design elements that match your theme - all included in our packages.

What happens if the equipment breaks down?

We carry backup equipment for all our services and have 24/7 technical support. In the unlikely event of equipment failure, we'll have you up and running within minutes.

Food Carts

How many guests can your food carts serve?

Our charcuterie cart serves 50-80 guests, while our mini pancake cart can serve up to 100 guests per hour. We can extend service time or bring additional equipment for larger events.

Do you accommodate dietary restrictions?

Yes! We offer vegetarian, vegan, gluten-free, and other dietary options. Please inform us of any specific requirements when booking, and we'll ensure suitable alternatives are available.

Is the food prepared fresh on-site?

Our mini pancakes are cooked fresh on-site for the ultimate experience. Charcuterie items are professionally prepared on the day of your event using premium, fresh ingredients.

What's included with the food cart service?

All food cart services include a professional chef/attendant, all ingredients, serving equipment, plates, napkins, and complete setup/breakdown. Just enjoy the delicious experience!

Backdrops & Decorations

Can I customize the colors of my backdrop?

Absolutely! We work with you to match your exact color scheme and theme. Our design team can create custom arrangements to perfectly complement your event styling.

How long does setup take?

Backdrop setup typically takes 1-2 hours depending on complexity. Balloon arches require 2-3 hours. We arrive early to ensure everything is perfect before your guests arrive.

Do you provide fresh or artificial flowers?

We offer both options! Fresh flowers provide natural beauty and fragrance, while high-quality artificial flowers offer durability and can be kept as mementos. We'll help you choose the best option.

Can backdrops be used outdoors?

Yes, many of our backdrops are suitable for outdoor use. We use weather-resistant materials and secure installation methods. We'll assess your venue and recommend the best options.

Still Have Questions?
Our friendly and dedicated team is always here to assist you with any questions about our services, the booking process, or any custom requirements you may have.
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